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Policies & Shipping

UK Customers

The UK has very low thresholds for import duties and VAT for online shopping products purchased outside of the EU. Please note that any order over the value of £15 will incur VAT and duty when passing through UK customs. These are strictly not charges from Classic New Zealand or because you’re purchasing a Classic New Zealand product but charges relating to all imports outside the EU. Classic New Zealand has no control over these charges and these are the responsibility of the buyer. As the seller we don’t want any of our products incurring further charges at customs, but this is out of our control. If purchasing from the UK, please be aware that these charges may apply, and they are the responsibility of the customer. We are looking at alternative options for direct clearance.

For more on Tax and customs for goods sent from abroad direct from the UK Government website please click here.

Shipping

We ship to a wide variety of countries around the world. Most items are shipped within one working day. Delivery within New Zealand and Australia (excluding Western Australia) is normally 1-5 working days. Delivery anywhere else in the world including west coast of Australia is within 5-15 working days. A large amount of our reviews are customers impressed with our shipping speed. Shipping and order fulfilment times will vary more through the Christmas and New Year period. All shipments are sent via a tracked service. Your tracking number will be sent through either automatically (excluding NZ orders) via email or directly through the website which you will be notified about. NZ orders tracking numbers can be supplied on request, most shipments arrive in 1-2 days. Please check junk/spam email inboxes if you don’t receive it. We use NZ post for all international shipments. Using NZ post means that the parcel is passed off to other companies once the shipment arrives in the destination country. This means you can track your item on more than one tracking link. For these main destinations please use these links once your parcel arrives in the destination country.

Payment & Pricing

Please note that all default prices are listed in New Zealand currency. Our website may detect where you’re accessing from an automatically convert the currency to that which is standard in your country. We accept credit card payment (visa, mastercard) and your card will be billed in New Zealand Dollars at an exchange rate decided by your Credit Card Company. The legal trading name for Classic payments is Classic New Zealand Limited. Other payment options available by contacting us.
Classic New Zealand reserves the right to change prices at any time. Our product is seasonal, and some price fluctuations may occur.

Returns Policy

All Classic New Zealand products are final sale. In addition, all clearance items are final sale. If you order the incorrect size or product this can be exchanged at your expense. If you exchange for a product of lesser value store credit will be given. If the exchange product is of greater value you will have to pay the difference. You are required to pay all return shipping cost and all cost associated with getting the replacement product to you.

If you need to return or exchange an item, please contact us first. Then send it along to the address below with a note on your sales receipt saying what you would like in exchange. A return/exchange form will be sent out with your order on the packing slip.

Classic New Zealand Returns
22 Thames St
Napier 4110
New Zealand

Equestrian Products

Sale on all equestrian products is final. Products cannot be returned unless they are faulty. Returns for incorrect sizes, wrong product ordered will not be accepted. Please contact us if you are unsure of sizes.

Customs

All products are fully tanned and are therefore safe to enter any country. It is the same as buying a leather belt or leather shoes.

Duty Payments

Customs may check gift parcels at random when they are received from foreign countries and apply charges. These charges are out of our control and any duty payments are the customer's responsibility.

Conditions of use

Classic New Zealand are not responsible for your illegal use of this website. Logos and images are copyright to Classic New Zealand and may not be used without permission. Classic New Zealand are not responsible for information or services accessed through websites to or from this one.

Coupon codes

Any coupon must be entered at checkout with initial order. Discount will not be given after the purchase has been made. Discount is only available for online purchases. Coupon is only valid once per customer. Classic New Zealand reserves the right to refuse any discount if we think the customer is abusing the rights to a discount. No discounts on previous orders.

Ownership

Classic New Zealand Limited is a 100% New Zealand owned company based in Napier, New Zealand with all products 100% grown, made and designed in New Zealand. The authenticity of Classic products is verified through our ‘FernMark’ licence number 100145, a trademark officially recognised and endorsed by the New Zealand Government.

 

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