As a result of massive disruptions in global logistics we are seeing delays in international shipments. Currently there is no option for us to speed up delivery and we can only provide estimated delivery times.
Our shop, online order fulfillment and customer service will be closed over the Christmas public holidays. We will respond to all enquirers on 29th-31st December and will return to normal hours on the 5 January 2021.
We ship to a wide variety of countries around the world. Most items are shipped within one working day. Delivery within New Zealand and Australia (excluding Western Australia) is normally 1-5 working days. Delivery anywhere else in the world including west coast of Australia is within 5-15 working days. Shipping and order fulfillment times will vary more through the Christmas and New Year period. All shipments are sent via a tracked service. Your tracking number will be sent through either automatically via email or directly through the website which you will be notified about. Please check junk/spam email inboxes if you don’t receive it. We use NZ Post for all international shipments. Using NZ post means that the parcel is passed off to other companies once the shipment arrives in the destination country. This means you can track your item on more than one tracking link. For these main destinations please use these links once your parcel arrives in the destination country.
Update December 2020. As a result of the implications caused by Covid-19 shipping times are much longer than noted.When shipping overseas there is often delays in leaving New Zealand.
As we are our own manufacturer we sometimes have items available on our website that are not in stock. This includes larger higher value items and some lines of footwear during peak periods. If you place an order for an item we don't have in stock we will get onto making it immediately and fulfill once it is completed.
Please note that all default prices are listed in New Zealand currency. Our website may detect where you’re accessing from an automatically convert the currency to that which is standard in your country. We accept credit card payment (visa, mastercard) Paypal and Laybuy. Your card will be billed in New Zealand Dollars at an exchange rate decided by your Credit Card Company or Payment provider. The legal trading name for Classic payments is Classic New Zealand Limited. Other payment options available by contacting us.
Classic New Zealand reserves the right to change prices at any time. Our product is seasonal, and some price fluctuations may occur.
The UK has very low thresholds for import duties and VAT for online shopping products purchased outside of the EU. Please note that any order over the value of £15 will incur VAT and duty when passing through UK customs. These are strictly not charges from Classic New Zealand or because you’re purchasing a Classic New Zealand product but charges relating to all imports outside the EU. Classic New Zealand has no control over these charges and these are the responsibility of the buyer. As the seller we don’t want any of our products incurring further charges at customs, but this is out of our control. If purchasing from the UK, please be aware that these charges may apply, and they are the responsibility of the customer. We are looking at alternative options for direct clearance.
For more on Tax and customs for goods sent from abroad direct from the UK Government website please click here.
All Classic New Zealand products are final sale. In addition, all clearance items are final sale. If you order the incorrect size or product this can be exchanged at your expense. If you exchange for a product of lesser value store credit will be given. If the exchange product is of greater value you will have to pay the difference. You are required to pay all return shipping cost and all cost associated with getting the replacement product to you.
If you need to return or exchange an item, please use the return/exchange form on the back of the packing slip. If this is missing please contact us for a copy. All returns except some UK items are to be sent to:
Classic New Zealand Returns
22 Thames St
Sale on all equestrian products is final. Products cannot be returned unless they are faulty. Returns for incorrect sizes, wrong product ordered will not be accepted. Please contact us if you are unsure of sizes.
All products are fully tanned and are therefore safe to enter any country. It is the same as buying a leather belt or leather shoes.
Customs may check gift parcels at random when they are received from foreign countries and apply charges. These charges are out of our control and any duty payments are the customer's responsibility.
Classic New Zealand are not responsible for your illegal use of this website. Logos and images are copyright to Classic New Zealand and may not be used without permission. Classic New Zealand are not responsible for information or services accessed through websites to or from this one.
Any coupon must be entered at checkout with initial order. Discount will not be given after the purchase has been made. Discount is only available for online purchases. Coupon is only valid once per customer. Classic New Zealand reserves the right to refuse any discount if we think the customer is abusing the rights to a discount. No discounts on previous orders.
Classic New Zealand Limited is a 100% New Zealand owned company based in Napier, New Zealand with all products 100% grown, made and designed in New Zealand. The authenticity of Classic products is verified through our ‘FernMark’ licence number 100145, a trademark officially recognised and endorsed by the New Zealand Government.