FAQ

What currency are your prices displayed in?

The currency displayed will change depending on your location. If we can’t pick up your location our default currency is NZD.

What is my footwear size?

Click here for our footwear size guide.

What methods of payment do you accept?

We accept credit cards including Visa and Master Card. If you would like alternative payment options please send us an email.

What are the costs for shipping?

We offer free shipping for anywhere in NZ. Outside of this the shipping cost is calculated by weight. Simply add any products you are looking at into your shopping cart, and then under view cart enter your post code to get an exact shipping cost.

Who is responsible for duties/taxes on international shipping?

We declare packages to help avoid unnecessary duties or taxes when entering foreign countries. However, we cannot stop this, and it is the customer’s responsibility to pay these fees. Any applicable tax on New Zealand orders is included in the price. Any duty tax charges that may be applied on overseas orders is the responsibility of the customer to pay.

Why should I choose to purchase from Classic New Zealand?

Classic New Zealand has been tanning and producing sheepskin goods for over 40 years. Our experience and eye for detail ensures our products are of the highest quality. When you purchase a Classic New Zealand product it comes with the New Zealand Government recognised and endorsed ‘FernMark’ trademark. This mark provides the authenticity it was 100% grown, made and designed in New Zealand and gives you the safety in knowing it is genuine and captures the pure quality that encapsulates this country.

Do you have any Stockist in New Zealand?

Click here for our retailers who stock our products across New Zealand.

What is the best method to clean and protect my sheepskin?

Click here for cleaning instructions.

How do I make a return or exchange?

Please see the return/exchange form on the back of your packing slip delivered with your order. 

What is the return policy?

We don’t accept returns unless the product is faulty. If you order the wrong product we are happy to exchange it at your expense. If you think the product is faulty or you are unhappy with it, please send us an email or give us a call.

Do you add any formaldehyde or arsenic to the tanning process?

No. We do not add either of these chemicals to our tanning process. Our sheepskins are independently tested regularly.