Policies & Shipping
Shipping
We ship to a wide variety of countries around the world. Most items are shipped within one working day. Delivery within New Zealand and Australia (excluding Western Australia) is normally 1-5 working days. Delivery anywhere else in the world including west coast of Australia is within 5-15 working days. Shipping and order fulfillment times will vary more through the Christmas and New Year period. All shipments are sent via a tracked service. Your tracking number will be sent through either automatically via email or directly through the website which you will be notified about. Please check junk/spam email inboxes if you don’t receive it. We use NZ Post for all international shipments. Using NZ post means that the parcel is passed off to other companies once the shipment arrives in the destination country. This means you can track your item on more than one tracking link. For these main destinations please use these links once your parcel arrives in the destination country.
(All products are fully tanned and are therefore safe to enter any country. It is the same as buying a leather belt or leather shoes.)
Stocking
As we are our own manufacturer we sometimes have items available on our website that are not in stock. This includes larger higher value items and some lines of footwear during peak periods. If you place an order for an item we don't have in stock we will get onto making it immediately and fulfil once it is completed. Some items have the average lead time noted on the individual product page.
Payment & Pricing
Please note that all default prices are listed in New Zealand currency. Our website may detect where you’re accessing from an automatically convert the currency to that which is standard in your country. We accept credit card payment (visa, Mastercard) and PayPal. Your card will be billed in New Zealand Dollars at an exchange rate decided by your Credit Card Company or Payment provider. The legal trading name for Classic payments is Classic New Zealand Limited. Other payment options available by contacting us.
Classic New Zealand reserves the right to change prices at any time. Our product is seasonal, and some price fluctuations may occur.
Classic New Zealand reserves the right to change prices at any time. Our product is seasonal, and some price fluctuations may occur.
UK Customers
Processing & Dispatch
We process and dispatch orders within 2-5 business days. You will receive a confirmation email with tracking details once your order has been shipped. Please note that processing times may be extended during peak periods.
Shipping To The UK
We ship orders from New Zealand to the UK using reliable international courier services. Estimated delivery time is 7-15 business days, depending on the shipping method and destination.
Customs, VAT & Duties
When ordering from New Zealand to the UK, you may be required to pay import VAT, custom duties, and handling fees before your package is delivered. These charges are determined by UK customs and are the responsibility of the recipient. The rates are as follows:
- VAT: The UK charges a 20% Value Added Tax (VAT) on most goods. For orders over £135, VAT is collected at checkout and remitted by us to HMRC. For orders over £135, VAT is collected by UK customs before delivery.
- Custom Duties: Orders over £135 may also incur custom duties, depending on the product classification under the UK Tariff schedule.
- Handling Fees: The courier may charge a processing fee for handling customs clearance.
We recommend checking with UK customs or your local postal service for specific details on duties and fees applicable to your order.
Order Tracking & Delivery
Once your order is shipped, you will receive a tracking number via email. Please allow time for tracking updates. Delays may occur due to customs processing, peak seasons, or unforeseen circumstances beyond our control.
Refused or Returned Shipments
If an order is refused or returned due to unpaid custom charges, incorrect address, or failure to collect, we may refund the purchase price minus shipping costs and any return fees imposed by the courier. Please ensure your shipping details are correct to avoid any issues.
Contact Us
If you have any questions about shipping to the UK, VAT, or custom duties, please contact us.
All products are fully tanned and are therefore safe to enter any country. It is the same as buying a leather belt or leather shoes.
Duty Payments
Customs may check gift parcels at random when they are received from foreign countries and apply charges. These charges are out of our control and any duty payments are the customer's responsibility.
Exchanges/Returns
Conditions Of Use
Classic New Zealand are not responsible for your illegal use of this website. Logos and images are copyright to Classic New Zealand and may not be used without permission. Classic New Zealand are not responsible for information or services accessed through websites to or from this one.
Coupon Codes
Any coupon must be entered at checkout with initial order. Discount will not be given after the purchase has been made. Discount is only available for online purchases. Coupon is only valid once per customer. Classic New Zealand reserves the right to refuse any discount if we think the customer is abusing the rights to a discount. No discounts on previous orders.
Ownership
Classic New Zealand Limited is a 100% New Zealand owned company based in Napier, New Zealand with all products 100% grown, made and designed in New Zealand. The authenticity of Classic products is verified through our ‘FernMark’ licence number 100145, a trademark officially recognised and endorsed by the New Zealand Government.