Policies & Shipping

Shipping

We ship to a wide variety of countries around the world. Most items are shipped within one working day. Delivery within New Zealand and Australia (excluding Western Australia) is normally 1-5 working days. Delivery anywhere else in the world including west coast of Australia is within 5-15 working days. Shipping and order fulfillment times will vary more through the Christmas and New Year period. All shipments are sent via a tracked service. Your tracking number will be sent through either automatically via email or directly through the website which you will be notified about. Please check junk/spam email inboxes if you don’t receive it. We use NZ Post for all international shipments. Using NZ post means that the parcel is passed off to other companies once the shipment arrives in the destination country. This means you can track your item on more than one tracking link. For these main destinations please use these links once your parcel arrives in the destination country.

(All products are fully tanned and are therefore safe to enter any country. It is the same as buying a leather belt or leather shoes.)

Stocking

As we are our own manufacturer we sometimes have items available on our website that are not in stock. This includes larger higher value items and some lines of footwear during peak periods. If you place an order for an item we don't have in stock we will get onto making it immediately and fulfil once it is completed. Some items have the average lead time noted on the individual product page.

Payment & Pricing

Please note that all default prices are listed in New Zealand currency. Our website may detect where you’re accessing from an automatically convert the currency to that which is standard in your country. We accept credit card payment (visa, Mastercard) and PayPal. Your card will be billed in New Zealand Dollars at an exchange rate decided by your Credit Card Company or Payment provider. The legal trading name for Classic payments is Classic New Zealand Limited. Other payment options available by contacting us.
Classic New Zealand reserves the right to change prices at any time. Our product is seasonal, and some price fluctuations may occur.

UK/Europe Customers

We are not currently offering online sales to the UK. This decision has not been made lightly, but is due to a combination of ongoing challenges related to freight costs and the low thresholds for VAT and duty into the UK compared with other countries.

Duty Payments

Customs may check gift parcels at random when they are received from foreign countries and apply charges. These charges are out of our control and any duty payments are the customer's responsibility.

Exchanges/Returns

Please click here for Exchange & Returns Page

Conditions Of Use

Classic New Zealand are not responsible for your illegal use of this website. Logos and images are copyright to Classic New Zealand and may not be used without permission. Classic New Zealand are not responsible for information or services accessed through websites to or from this one.

Coupon Codes

Any coupon must be entered at checkout with initial order. Discount will not be given after the purchase has been made. Discount is only available for online purchases. Coupon is only valid once per customer. Classic New Zealand reserves the right to refuse any discount if we think the customer is abusing the rights to a discount. No discounts on previous orders.

Ownership

Classic New Zealand Limited is a 100% New Zealand owned company based in Napier, New Zealand with all products 100% grown, made and designed in New Zealand. The authenticity of Classic products is verified through our ‘FernMark’ licence number 100145, a trademark officially recognised and endorsed by the New Zealand Government.